It is our aim to try to make sure that young people are properly looked after during their stay and that nothing happens that is wrong or unfair. Because of this we encourage young people to tell us about their experiences whilst at HOME.

Each week, the young people will gather together with a number of staff. This meeting will be planned and things the young people may want to discuss will be put down on an agenda.

However, there may be occasions where, if there were something wrong, a young person would feel uncomfortable to discuss it in a group. In this situation the young person can ask to speak to any member of staff including the Responsible Person or the Managing Director of HOME.

This may involve letting HOME know if anybody, staff or other young person, is saying or doing things that are wrong or is making the young person feel uncomfortable or angry. 

It may also be that something has happened to the young person in the past; something that the young person now thinks was wrong or is worrying. The young person can also talk to us about this and we will try to sort it out collaboratively with the young person. 

Sometimes, but not always, we may need to get help from others. The young person will be told that certain things cannot be kept a secret and, once told, we must discuss with others. If what the young person has told us cannot easily be sorted out, or is serious, they will be offered help to put their concerns in writing.  If people such as the Home manager cannot sort it out, the young person’s complaint will go to the Responsible Person who will; 

• Investigate and reply to the young person in less than 28 days. 

• May ask someone who is nothing to do with HOME to be available to talk to the

      young person. 

Sometimes after talking with the young person we may think that only by telling the young person’s Local Authority can the problem be tackled and that together we would talk with them. Young people will always have access to a telephone, where they can make calls in private.  We will also provide a list of helpful contact numbers.

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The approach to discipline and control is underpinned by Chrysalis Care Group fundamental belief in the equal value and rights of all people. Young people have the right to be treated with dignity and respect, even when there arises the need to be controlled or sanctioned. Within this equality there exists a parallel equality that recognises that adult carers and staff have the right to expect that they will be reasonably safe in the carrying out of their job functions.

Control and discipline is an important part of any system that attempts to work with young people who have a history of challenging behaviour. These sanctions are in keeping with the Children’s Home Regulations 1991; Vol.4: Residential Care 1991 and DoH guidance on the permissible forms of control in Children’s Residential Care 1993.

The approved list of sanctions at Chrysalis Care Group could include the following:

• The incident noted on file for inspection by social worker/parents

• Loss of privileges, i.e. radio, T.V. or activity

• Pocket money delayed

• Compensation for damage-deduction from pocket money

The sanctions have to be approved by the Home Manager. The young person will be informed of the exact disciplinary measure that has been put into place and if relevant,

the duration of time the sanction will remain in place. However, where possible, staff

prefer to discuss the issue with the young person concerned and negotiate a fair & acceptable solution. All sanctions are recorded in line with the statutory requirements. Staff are aware of the non-permissible sanctions outlined in the Children’s Homes Regulations 2015.

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Staff will not use:

• Any form of corporal punishment

• Any punishment relating to the consumption or deprivation of food or drink

• Any restriction on contact arrangements

• Any requirement to wear distinctive or inappropriate clothing

• The withholding of medication or medical treatment

• The intentional deprivation of sleep

• The imposition of financial penalties other than that of a reasonable sum

• Any intimate physical examination

• The withholding of any required aids or equipment

• Any measure that involves young people otherwise not involved except for the imposition of the measure

Staff are required to attend a restraint training course every 12 months which involves the use of single and two person restraints and breakaway techniques. These would only be used to keep a young person safe from harm, or harming another young person or staff member, or causing extensive damage. All incidents involving restraint are fully recorded as required by the Children’s Homes Regulations 2001, and a meeting takes place as soon as practicable with the young person to discuss the incident that occurred and allow for their comment. Chrysalis Care Group recognises that whilst knowledge of restraint techniques is essential for staff, it is vitally important for staff to remember that building positive relationships with our young people is far more effective method of promoting appropriate behaviour.

These relationships are built upon sensitivity towards young people based on knowledge of them, the development of trust and sharing experiences together.

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